Automotive Warranty Solutions

Our Mission

At BAA, we like to keep things simple. Our core focus is to deliver great service to every customer, even if things go wrong. We work closely with our ‘recommended network’ to ensure repairs are carried out properly and in a timely manner. 

The average car today has over 30,000 components with UK owners driving an average of 7,134 miles per year. It’s no wonder things can go wrong from time to time. Despite car dealerships doing everything they can to prevent mishaps, sometimes the inevitable can catch everyone out. 

Consumers spend thousands each year purchasing extended warranties from various sources, they are often left out of pocket and exhausted by the countless clauses and small print. Our job is to make things easier for all parties with better technology and training so that everyone gets a fair deal and nobody is kept waiting for longer than necessary. Our award winning-call centres, consultants, systems and partnerships ensures we achieve consistent results to thousands of customers every year.

We are always keen to listen to feedback from our customers to help us improve or reward best practices. If you have experienced exceptional service from one of our dealerships or would like to recommend improvements, we loved to hear from you. Contact us.

Please take a look at our top tips when buying a used car in the UK…

Car dealer? How we can help...

Warranty Claims Process

Vehicle breakdown or part failure.

Take vehicle to the nearest VAT registered garage.

Obtain diagnosis and costs to fix the vehicle.

Call us with the details of failure and associated costs to repair.

If the part is is covered and costs agreed authorisation issued.*

Buying a used car?

Buying a second hand vehicle is a notoriously risky business. It is almost impossible to tell a vehicle’s past just by looking at it. Our report will provide you with vital information about the history of any vehicle you may be thinking about buying and verify the information the seller has given to you.

Powered by..

logo
pexels pixabay 416322 scaled

Frequently asked questions

BAA have a large network of dealers across the UK who are committed to the same values as us. Our aim is to resolve problems quickly, without fuss and to deliver the very best customer service in the industry. Talk to our team today to see if we have an ‘approved’ dealer in your area…

Call our friendly team as soon as you identify a problem. We will advise you of what to do and how to go about it. 98% of claims that we recieve are approved within an hour. It’s our absolute priority to get you back on the road as soon as possible.

You can get your vehicle repaired at any VAT registered garage in the UK. As long as you notify us first of any problems you identify. We are here to make sure everything runs smoothly for you.

Any components listed* that fail within the agreed term that is not as a result of wear, neglect or abuse will be covered by our scheme. We work closely with our dealer network to ensure you statuary rights are protected. *Extended terms available subject to an additional premium.

That’s what we are here for! To take the hard work out of buying a used car. If you identify a problem with your car we will be there to help you get it resolved quickly and without fuss. Our expert team can provide advice and ensure all parties resolve any issues properly.

The BRITISH AUTOMOTIVE ALLIANCE offer support and advice when buying vehicles in the UK.

Contact us