At BAA, we like to keep things simple. Our core focus is to deliver great service to every customer, even if things go wrong. We work closely with our ‘recommended network’ to ensure repairs are carried out properly and in a timely manner.
The average car today has over 30,000 components with UK owners driving an average of 7,134 miles per year. It’s no wonder things can go wrong from time to time. Despite car dealerships doing everything they can to prevent mishaps, sometimes the inevitable can catch everyone out.
Consumers spend thousands each year purchasing extended warranties from various sources, they are often left out of pocket and exhausted by the countless clauses and small print. Our job is to make things easier for all parties with better technology and training so that everyone gets a fair deal and nobody is kept waiting for longer than necessary. Our award winning-call centres, consultants, systems and partnerships ensures we achieve consistent results to thousands of customers every year.
We are always keen to listen to feedback from our customers to help us improve or reward best practices. If you have experienced exceptional service from one of our dealerships or would like to recommend improvements, we loved to hear from you. Contact us.
Warranty Claims Process
Vehicle breakdown or part failure.
Take vehicle to the nearest VAT registered garage.
Obtain diagnosis and costs to fix the vehicle.
Call us with the details of failure and associated costs to repair.
If the part is is covered and costs agreed authorisation issued.*
Frequently asked questions
BAA have a large network of dealers across the UK who are committed to the same values as us. Our aim is to resolve problems quickly, without fuss and to deliver the very best customer service in the industry. Talk to our team today to see if we have an ‘approved’ dealer in your area…
Call our friendly team as soon as you identify a problem. We will advise you of what to do and how to go about it. 98% of claims that we recieve are approved within an hour. It’s our absolute priority to get you back on the road as soon as possible.
You can get your vehicle repaired at any VAT registered garage in the UK. As long as you notify us first of any problems you identify. We are here to make sure everything runs smoothly for you.
Any components listed* that fail within the agreed term that is not as a result of wear, neglect or abuse will be covered by our scheme. We work closely with our dealer network to ensure you statuary rights are protected. *Extended terms available subject to an additional premium.
That’s what we are here for! To take the hard work out of buying a used car. If you identify a problem with your car we will be there to help you get it resolved quickly and without fuss. Our expert team can provide advice and ensure all parties resolve any issues properly.
In 2012, Nevada became the first state to issue licenses for self-driving cars.
Top tips on how to buy a used car
If you are in the market for a used car in the UK it’s important that you do your research. Make a list of things to check before you book your test drive.
Top 10 tips on buying a used car
- Check for recalls Ask for references and check that the lender’s references are recent
- Check MOT history available for free here..
- Check the VIN number on the vehicle matches the VIN number printed on the V5 log book.
- Search online for feedback from the previous owner
- Ask to see the HPI report or purchase one yourself
- Mock up the car in the driveway or garage to make sure it fits
- Go for a test drive
- Request a vehicle inspection report
- Review the contract to check whether or not the extra charges are included.
- If the inspection reveals issues ask the dealer to fix them before agreeing to buy the car.
What To Look For
Make sure you check the history and open any service notes and check anything that looks suspicious. It is also worth taking note of how many previous owners the vehicle may have incurred. Make sure that the MOT certificate on the car is up to date as any outstanding repairs could fail and may invalidate the warranty. Check with the manufacturer or ‘Main Dealer’ if there any outstanding recalls on the vehicle that need attention. If you are buying from a private seller, you can use Autotrader to make sure the vehicle has been registered by the DVLA. You can also make sure the car is fully roadworthy by asking the seller to provide a test drive on a public road.
What To Ask
The sales assistant will usually be able to answer most of the questions you have about your car’s history. However, here are some questions that are often overlooked:
1. Does the car have any issues with its bodywork?
2. Is there rust?
3. Are there any known mechanical or electrical faults?
4. Is it reliable?
5. How long is the MOT?
What is an HPI report?
A hire purchase investigation report (HPI) can help put your mind at rest when looking to purchase a second hand vehicle. It will inform you of any historical write off, finance, colour change or even mileage discrepancy that may not be immediately apparent from the advertisement. There are various websites that offer this service with a check costing anything from £8-£20, some dealerships will offer a copy for free when purchasing a car from them.