Warranty Claims Process
Vehicle breakdown or part failure?
Locate your nearest VAT registered garage.
Obtain diagnosis and costs to fix the vehicle.
Contact us with the details of failure and associated costs to repair.
If the part is is covered and costs agreed authorisation issued.*
Submit your warranty claim here..
Don’t panic we’re here to help make things run smoothly. Please fill in your details below and one of our friendly advisors will get straight back to you.
Please ensure you have been given an authorisation number by our claims team before any work is carried out as this may invalidate your guarantee.*
Frequently asked questions
BAA have a large network of dealers across the UK who are committed to the same values as us. Our aim is to resolve problems quickly, without fuss and to deliver the very best customer service in the industry. Talk to our team today to see if we have an ‘approved’ dealer in your area…
Call our friendly team as soon as you identify a problem. We will advise you of what to do and how to go about it. 98% of claims that we recieve are approved within an hour. It’s our absolute priority to get you back on the road as soon as possible.
You can get your vehicle repaired at any VAT registered garage in the UK. As long as you notify us first of any problems you identify. We are here to make sure everything runs smoothly for you.
Any components listed* that fail within the agreed term that is not as a result of wear, neglect or abuse will be covered by our scheme. We work closely with our dealer network to ensure you statuary rights are protected. *Extended terms available subject to an additional premium.
That’s what we are here for! To take the hard work out of buying a used car. If you identify a problem with your car we will be there to help you get it resolved quickly and without fuss. Our expert team can provide advice and ensure all parties resolve any issues properly.