Privacy Policy for BAA Automotive Alliance Ltd Roadside Assistance and Home Assist Services
1. Introduction BAA Automotive Alliance Ltd (“we,” “us,” “our”) is committed to protecting and respecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data in connection with our Vehicle Guarantee, Roadside Assistance and Home Assist Services (“the Service”).
2. Information We Collect 2.1 We may collect and process the following personal data:
- Name, address, and contact details (e.g., phone number, email address).
- Vehicle details, including make, model, and registration number.
- Payment information.
- Call-out history and details of incidents for which the Service was used.
3. How We Use Your Information 3.1 We use your personal data to:
- Provide the Service, including arranging roadside assistance, repairs and home assist call-outs.
- Communicate with you regarding your policy and the Service.
- Process payments and manage your account.
- Comply with legal and regulatory requirements.
4. Sharing Your Information 4.1 We may share your information with:
- Service providers and third parties involved in delivering the Service (e.g., recovery operators, garages, repairers).
- Regulatory authorities if required by law.
- Payment processors for transaction management.
4.2 We do not sell or rent your personal data to third parties.
5. Data Retention 5.1 We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy, including satisfying legal, accounting, or reporting requirements.
6. Your Rights 6.1 You have the right to:
- Access the personal data we hold about you.
- Request correction of inaccurate or incomplete data.
- Request the deletion of your personal data, subject to legal obligations.
- Object to the processing of your data for specific purposes.
- Withdraw consent where applicable.
6.2 To exercise your rights, contact us at support@baalliance.co.uk.
7. Security of Your Information 7.1 We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.
8. Changes to This Privacy Policy 8.1 We reserve the right to update this Privacy Policy. Any changes will be communicated to you via email or through our website.
9. Contact Us 9.1 If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:
BAA Automotive Alliance Ltd
Parallel House, 32 London Road, Guildford, Surrey, Gu1 2AB.
support@baalliance.co.uk
0330 133 0970
By using our Service, you acknowledge that you have read and understood this Privacy Policy.